Shipping policy

Goods are shipped to the address provided by the customer in the order, via a national courier service, together with the delivery note.

In the event of repeated unsuccessful delivery attempts, the shipment will be held at the courier’s depot for a maximum of 2 business days. If the customer does not collect the goods within 2 business days and the shipment remains stored at the courier’s warehouse, the order will be cancelled.

Any periods of absence at the delivery address must be communicated in the “add a note to your order” section of the order form or by sending an email. This helps avoid storage at the courier’s warehouse. If such notice is not provided, all storage charges will be borne by the recipient.

The goods travel carefully packaged and are covered by ALL-RISK insurance in case of breakage, theft, or loss during transport.

Delivery times may vary from 5 to 10 business days depending on the type of product.

Upon Delivery

At the time of delivery, the customer must check:

• that the number of parcels delivered matches what is stated on the delivery note;
• that the packaging is intact and has not been tampered with, including the sealing tape.

If, upon receipt, the packaging is not intact, the customer must write a specific reservation on the delivery note or on the courier’s handheld device (POD), clearly and in full describing the issue (e.g. “SUBJECT TO SPECIFIC INSPECTION – BOX BROKEN / PUNCTURED / DAMAGED / SCRATCHED”, or any other visible defect, specifying exactly what is damaged on the box). If the delivery is signed for without a specific written reservation, no compensation can be requested later in any way, even if the goods are found damaged after opening the box.

Customer Support may request photographic documentation of the received packaging and of the confirmed damage.