Shipping policy

Artwork preparation

Every artwork is carefully inspected and prepared for shipping directly from Antonino Puliafico’s studio.

Preparation normally takes between 1 and 4 business days after order confirmation. Additional time may be required for large-format artworks or custom-made packaging. In this case, the purchaser will be informed promptly.

Packaging and insurance

Each painting is protected using professional materials appropriate to its dimensions and characteristics. When necessary, particularly for large-format artworks, a custom-made wooden crate is used.

Shipments are handled by professional couriers and are covered against theft, loss or damage during transport, subject to the applicable courier and insurance-policy conditions.

Destination and delivery times

Artworks are shipped to the address provided by the purchaser when placing the order.

Delivery generally takes between 5 and 10 business days from the dispatch date. These times are estimates and may vary depending on the destination, artwork dimensions, courier, public holidays or customs procedures.

Where available, tracking information will be provided after the shipment has been handed over to the courier.

International shipments

Artworks can be shipped within Italy and internationally. A personalised shipping quotation may be required for certain destinations or exceptionally large artworks.

Customs duties, import taxes and other charges applied in the destination country are not included in the artwork or shipping price and remain the responsibility of the purchaser unless otherwise stated.

Address, absence and storage

The purchaser is responsible for ensuring that the delivery address is accurate and complete.

Expected periods of absence may be communicated in the order notes or by email. If delivery is unsuccessful, the shipment may be held at the courier’s facility according to the courier’s conditions and time limits. Storage or redelivery charges resulting from an incorrect address, absence or failure to collect the shipment may be charged to the purchaser.

Checks upon delivery

Upon delivery, the purchaser should check:

• that the number of packages corresponds to the information shown on the shipping documents;

• that the packaging is intact and has not been opened, crushed, punctured, soaked or visibly damaged;

• that the seals and closing tape have not been tampered with.

If the packaging shows any visible anomaly, the purchaser should accept the delivery with a specific written reservation, clearly describing the damage on the courier’s document or electronic device. For example: “Accepted with specific reservation – wooden crate damaged on the right side.”

A generic reservation that does not describe the visible damage may not be sufficient for an insurance claim.

Damage discovered after opening

If damage was not visible at the time of delivery, the purchaser should contact Antonino Puliafico as soon as possible and retain all the original packaging.

The notification should include:

• photographs of the external packaging;

• photographs of the internal protective materials;

• clear photographs of the artwork and the damage;

• a copy of or reference to the delivery document.

This documentation is required to open a claim with the courier and insurance provider.

Assistance

For information about shipping, special destinations or large-format artworks, please use the Contact page or email puliafico.arte@gmail.com.